Shipping & Returns

Dispatch of Orders:

  • Orders will only be dispatched once payment confirmation has been received.
  • Corporate customers must have a current credit authority in place.
  • Orders shipped via Australia Post or courier services will be subject to their terms and conditions including signature on delivery and COVID-19 requirements.
  • Customer shipping and address details need to be correct as we do not redirect orders once they have been dispatched

Damage, Defects and Loss in Transit:

  • Any complaint concerning damage, short delivery, loss in transit or defect must be made within seven working days of the customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. Please contact manager@pqhealthcare.com.au
  • PQ Tasmania Healthcare Supplies has the discretion to request repair or replacement of any goods which are the subject of a complaint or to request a refund or credit for the portion of applicable goods.
  • To the extent permitted by law, all statutory or other warranties are excluded. All such requests are to be approved by PQ Tasmania Healthcare Supplies Management.

Product Returns:

  • Customers are required to choose their items carefully as returns will not be accepted for personal care items including Catheters, leg bags, drainage bags, valves, sheaths, pads, briefs, wound care, bandages and injection products as a result of incorrect orders. In instances where PQ Tasmania Healthcare Supplies is at fault, returns will be honoured and if needed replacement product/s issued to the customer.
  • Defective goods are to be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. Where PQ Tasmania Healthcare Supplies is at fault, the customer is to return the product/s for replacement and disposal. All such requests are to be approved by PQ Tasmania Healthcare Supplies in advance.

Terms of Trade

Credit Accounts

  • Goods will not be supplied on credit until a PQ Tasmania Healthcare Supplies Credit Application Form has been completed by the customer and approved by PQ Tasmania Healthcare Supplies. Customers who do not have a credit account will be expected to pay for the goods on or before dispatch. As part of the approval process PQ Tasmania Healthcare Supplies reserves the right to check the credit worthiness of the customer via conventional credit check means.
  • Unless specifically stated otherwise, trading terms are 30 days from date of invoice.  Accounts in excess of 30 days past due may be charged an administration fee.
  • Accounts exceeding granted trading terms will be placed on hold and further credit withheld until such time as overdue payments are finalised. PQ Tasmania Healthcare Supplies reserves the right to recover any additional costs incurred in relation to the collection of any overdue debt and reserves the right to withdraw credit facilities when accounts are in breach of trading terms.

Title of Goods

  • Title to goods will not pass to the customer until PQ Tasmania Healthcare Supplies receives full and cleared payment for the goods.

Customer Service Policy

  • PQ Tasmania Healthcare Supplies is committed to providing exceptional customer service and quality products. We endeavour to ensure that products listed on our website are in stock and pricing is true and correct. Standard delivery time frames vary between couriers and regions.
  • If we are unable to fulfil an order the customer will be contacted within two business days to arrange an agreeable alternative item, a backorder or full refund.

Pricing

  • Unless specifically agreed otherwise, all products supplied on credit will be at the list price existing at the time of supply. Where goods are subject to the Goods and Services Tax (GST) the price charged will have the applicable GST rate, prevailing at the time, added and form part of the amount due and payable.
  • Specially ordered goods (those that are not the normal trading stock of PQ Tasmania Healthcare Supplies as listed in its product catalogue) will be priced at the time of order. All transactions are processed in AUD.

Freight & Delivery

  • PQ Tasmania Healthcare Supplies will supply goods at the earliest time possible acknowledging freight restrictions and conditions aligned to our couriers.
  • PQ Tasmania Healthcare Supplies will not be responsible for any loss or damage allegedly incurred by a customer if delivery was delayed for reasons beyond its direct control.
  • Delivery costs into areas outside Tasmania are influenced by the size and weight of the product and the customer’s location. Shipping costs are calculated in the shopping cart and will be added to the order before checkout.
  • Freight is payable by the customer unless prior agreed arrangements are in place.
  • We reserve the right to charge a nominal rate for back orders.

Liability

  • PQTHS accepts no liability for the misuse of goods or use of goods not in accordance with the manufacturer’s instructions. Customers should seek professional specific advice for the correct use of their purchases.

Current at November 18 2021