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Help Center2020-10-21T09:56:56+10:30

Help Centre

What should I do if I receive a faulty product?2020-10-13T16:31:03+10:30

Suppliers and PQTHS take reports of defective of faulty products very seriously. If you find or experience any issues of a defective or faulty nature, please contact our customer service team immediately. Please cease using the product but retain it and the manufacturers packaging it came with. The Supplier will be advised and issue instructions as to what steps to take next.

Who do I contact regarding complaints?2020-10-14T10:33:37+10:30

If you have a complaint around our service – please call 03 62289500 or email: manager@pqhealthcare.com.au

How do I create an account on-line?2020-10-13T16:29:55+10:30

You can create an account for orders and payment via the register tab found under my account. Please follow the prompts after each step.

How can I update my account information?2020-10-13T16:29:52+10:30

If you have an active account – please look under the account details tab in your dashboard once logged in.

I can’t remember my password, what do I do?2020-10-13T16:29:51+10:30

If you can’t remember your password please click the lost password link on the log in section to recover. This will take you to a page to add your email address and recover a fresh password. Note if you have been given a p.q address – please contact customer service.

I still cant get my order through?2020-10-14T10:34:01+10:30

If you are experiencing problems with our website – please email us at help@pqhealthcare.com.au ( sub-account of admin@pqhealthcare.com.au and tell us the problem and advise the best contact method for you so we can help.

How do I arrange a return?2020-10-14T10:34:12+10:30

If you receive the wrong picked, damaged or defective item, please contact customer service (Refer to returned goods policy). We will investigate and advise if a return can be arranged. For any defective items please retain with the manufacturers packing and we will contact the supplier for instructions. Do not dispose of any parts.

Who delivers my order?2020-10-14T10:34:20+10:30

Our freight is primarily handled by Jet Couriers & Australia Post, other couriers are contracted for more remote areas. Please advise us if you experience any issues so the matter can be investigated or flag outstanding service so we can acknowledge this aspect too. feedback@pqhealthcare.com.au

Do you ship internationally?2020-10-13T16:25:08+10:30

We do not ship internationally.

Do you ship interstate?2020-10-13T16:25:07+10:30

We ship interstate shipping via Australia Post. Please contact us for information, costs and freight options.

I’ve received what looks like 2 invoices?2020-10-13T16:22:55+10:30

Our system generates a stock order notice when an order is received, it’s very similar to a sales invoice which is only produced after your order is assembled and items checked / verified. Invoices are only issued to approved account customers.

What is a backorder?2020-10-13T16:22:52+10:30

Back orders are created when orders greater than our available stock is received. Generally, we receive regular resupply and will then forward your unfulfilled order to you once received. If you do not wish to wait, please call customer service, or email them asking to cancel the back order and refund the corresponding amount.

Can I return a product I have ordered incorrectly?2020-10-14T10:36:52+10:30

It is not always possible to return incorrectly ordered items – Please refer to our returned good policy for full terms and conditions. Please call our customer service team who will investigate and advise if possible.

Can I collect my orders?2020-10-14T10:37:14+10:30

PQTHS provides a click and collect service between the hours of 9:30 and 4:00pm Monday to Friday Orders placed are available for collection the next working day – please call customer service on 03 6228 9500 and advise your order number and name , motor vehicle registration when you arrive.

I’m with the NDIS, how do I place my order?2020-10-14T10:37:47+10:30

If you are registered with NDIS and wish to use PQTHS for your consumables we need a Service Agreement in place before you can place an order on the website. Please call 03 6228 0500 and speak to our NDIS Coordinator or email them at ndis@pqhealthcare.com.au

How do I access samples?2020-10-14T10:38:31+10:30

Samples can be arranged by calling our experienced customer service team 03 6228 9500 or email at sales@pqhealthcare.com.au and advise the nature of product sample you are interested in obtaining. They will arrange a time for you to collect.

Can I come in and look at your range?2020-10-14T10:38:54+10:30

PQTHS provides a click and collect service between the hours of 9:30 and 4:00pm Monday to Friday Orders placed are available for collection the next working day, please see our website for more information or call one of our friendly staff members on 03 6228 3500

Still couldn’t find the answer?2020-10-21T09:56:48+10:30

Still didn’t find the answer your looking for – please email us at help@pqhealthcare.com.au and detail what exactly you are looking for. We will get back to you with an answer as soon as we can.

Still couldn’t find the answer?2020-10-21T09:55:34+10:30

Still didn’t find the answer your looking for – please email us at feedback@pqhealthcare.com.au and detail what exactly you are looking for. We will get back to you with an answer as soon as we can.

Still couldn’t find the answer?2020-10-21T09:54:25+10:30

Still didn’t find the answer your looking for – please email us at help@pqhealthcare.com.au and detail what exactly you are looking for. We will get back to you with an answer as soon as we can.