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Terms of Trade

PQ Healthcare Supplies


Goods will be supplied on credit until a PQTHS Credit Application Form has been completed by the customer and approved by PQTHS. Customers who do not have a credit account will be expected to pay for the goods on or before dispatch. As part of the approval process PQTHS reserves to right to check the credit worthiness of the customer via conventional credit check means.

Unless specifically stated otherwise, trading terms are 30 days from date of invoice. Accounts in excess of 60 days past due may be charged interest at a rate of 4% of the outstanding balance per month. Accounts exceeding granted trading terms will be placed on hold and further credit withheld at the discretion of PQTHS. PQTHS reserves the right to recover any additional costs incurred in relation to the collection of any overdue debt. PQTHS reserves the right to impose any restrictions or withdraw credit facilities as it sees fit.


Title to goods will not pass to the customer until PQTHS receives full and cleared payment for the said goods.


PQTHS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Unless specifically agreed otherwise, all products supplied on credit will be at the list price existing at the time of supply.

Where goods are subject to the Goods and Services Tax (GST) the price charged will have the applicable GST rate, prevailing at the time, added to it and form part of the amount due and payable.

Specially ordered goods (those that are not the normal trading stock of PQTHS as listed in its product catalogue) will be priced at the time of order. All transactions are processed in AUD.


PQTHS will use its best endeavours to supply goods ordered by customers by the requested date. PQTHS will not be responsible for any loss or damage allegedly incurred by a customer if delivery was delayed for reasons beyond its direct control. Same day dispatch will occur for orders placed before 12 noon that day, delivery usually takes place the next business day for Tasmanian deliveries. We will deliver products Australia Wide. Delivery costs into areas outside Tasmania are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order before checkout Freight is payable by the customer unless prior agreed arrangements are in place.


Goods, except for specially ordered or temperature sensitive items, will be accepted for return within 7 days of supply, provided said goods are returned in the same condition in which they were supplied. A credit will be raised to the customer's account where the returned goods were supplied on credit. A refund to the customers' bank account or an EFTPOS credit will be issued for goods paid for by cash or EFTPOS.

No return of specially ordered goods will be accepted unless there is a reciprocal acceptance of return by the supplier of the goods to PQTHS. Temperature sensitive goods cannot be credited.

Where goods are found to be defective, or damaged during the process of supply, and PQTHS is notified in writing of such defect or damage within 30 days of supply, PQTHS will replace the goods with the same goods as quickly as practically possible. Where the exact goods no longer exist, PQTHS will replace the goods with a suitable alternative at no extra charge to the customer.

The cost of returning the goods is payable by the customer except in the case of the return of defective or damaged goods which the means of return must be agreed to by PQTHS prior to return.


When purchasing from PQTHS your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@pqhealthcare.com.au .


PQTHS accepts no liability for the misuse of goods, or use of goods not in accordance with the manufacturer's instructions. Customers should seek professional specific advice for the correct use of their purchases.